General Information

Order Information

Order Email Address - orders@wendell.com

Submit order and artwork together with your purchase order number in the subject line

Please include your cell phone number and email address

.

Order Minimum

All orders less than first column minimum quantity will incur an LTM charge of $250.00(v)

Minimum order dollar volume on first order is $1,000.  Reorders $100.

 

Sample Policy

Random Samples are EQP net less 50%. Samples are limited to one per item number.

Virtual Samples are FREE on stock images; contact your Sales Rep for more information.

 

Contact our design services team for custom projects and solutions. 

Customer Inquiries

Customer Service and General Questions – Email: custominfo@wendell.com

 

Artwork Requirements

Maximum imprint area and default location will be used unless otherwise noted.

Acceptable Art formats: Vector format with all text converted to outlines.  Please save art as .ai or .eps file.

Artwork clean-up, resizing, or typesetting is free up to the first 30 minutes. $62.50(v) per hour for any services needed over the first 30 minutes.

 

All items are MADE IN THE USA unless otherwise noted.

 

View Decorating Options

Setup Charges                                                                          Die Setup Charges:

                Handstamps - $250.00 (v)                                             Flat Relief - Single Design up to 9"x9"” - $250.00 (v) - Larget than 9"x9" - $400-$600(v)

Laser/Engraving - Free Setup                                            Layered Relief - Up to 9”x9” - $450.00(v) – Larger than 9”x9” - $600.00-$1,200(v)

Full Color Sublimation - Free Setup                                  Sculpted Relief - Up to 9”x9” - $650.00(v) - Larger than 9”x9” - $900-$3,000(v)

                                                                             Please note the largest die we can create is 12”x18”. Custom quote required for anything larger.

                                                                                                            Lead times vary based on the size and intricacy of the die.  Call for lead times.

 

Run Charges:     

Rotary Engraving - $12.50(v) per item/per side

Tone on Tone Laser - $4.50(v) per item/per side

Oxidized Laser - $6.25(v) per item/per side

                               

Shipping Information

All orders are shipped FOB Mercer, PA 16137 and are shipped via FedEx ground unless otherwise stated on the purchase order.

Customer Pickup is available in Grove City, PA during normal business days between the hours of 9:00 a.m. and 5:00 p.m. EST. Please contact the factory prior to pickup to ensure your order is ready.

Drop Ships are available at a cost of $7.50(v) per address plus shipping.  Drop ship must be on the WA Drop ship template.  Contact customer service to receive a copy.

Liability - All merchandise becomes the customer's property upon release to the carrier.

Wendell August is not responsible for delays due to customs, shipping, or natural disasters.

 

Additional Information

Paperproofs are FREE and needed for approval.

Approval process for orders is a virtual for placement and if personalization is involved a list will be sent to approve names/spelling is correct.  We will not do a proof for each individual name/personalization.  Also proofs are not available on custom/nonstock items.  In this instance a picture will be sent over of the final piece for approval.

Self-Promotions are EQP net less 25% plus full setup. Quantities limited to mid-column.

Order Cancellations must be submitted to the factory in writing. Depending on the time frame, setup charges may apply.

Exact quantity - No Charge

All metals are compliant with California Proposition 65

All metals are ROHS compliant

Contact Us

Mon-Fri: 9:00am to 5:00pm EST
E-mail custominfo@wendell.com